Contact

Email hello@splitwithus.net. A person reads every message, usually within a few days.

What helps us answer quickly

• A number looks wrong: include the receipt as you entered it (amount, currency, the date it was paid) and the number you expected. If you have a share link, include it; it contains the whole settlement.
• Delete a shared link before it expires: send the link. Shared settlements are otherwise deleted automatically 365 days after they were created (see the privacy policy).
• A currency or country is missing: tell us which one and where you paid in it.

What we cannot help with

We cannot change a transfer between people, reverse a payment, or see anything that was never shared: settlements that stay on your device are not visible to us at all. For bank or card charges, contact your bank.

Security issues

If you find a way to read a shared settlement without its link, or any other security problem, write to the same address with "Security" in the subject. Please give us a reasonable time to fix it before telling anyone else; we will tell you when it is fixed.

We answer in English or Korean. Before writing, the methodology page may already answer your question: it lists every rule the calculator applies.